Shipping Policy

At SOLARA, we want your order to arrive safely and on time.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

Standard shipping typically takes 3–7 business days after your order has been processed.

Please note that shipping times may vary depending on your location, carrier delays, weather, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking information.

Incorrect or Incomplete Address

Please make sure your shipping address is correct before completing your purchase. SOLARA is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Lost, Stolen, or Damaged Packages

Once an order has been delivered according to the carrier's tracking information, SOLARA is not responsible for lost or stolen packages. If your package arrives damaged, please contact us as soon as possible with photos of the damaged package and product.

Questions About Your Order

If you have any questions about your shipment, please contact our customer support team. We will be happy to assist you.

Thank you for choosing SOLARA.